{"xsrfToken":"3c904500759904af6c12107d68105afaa412586c_lout","branding":{"id":"68","key":"hot","name":"Contour Support","portalBaseUrl":"/servicedesk/customer/portal/68","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/68/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#001533","headerLinkHoverBGColor":"#001533","headerBadgeColor":"#001533"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/f7f6eea5-0ed0-4ae8-abbe-573526c2412b/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIwNWRhNi04NTM5LTQyMmYtYmVhNi0zNDUyM2I5NmQ5ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmY3ZjZlZWE1LTBlZDAtNGFlOC1hYmJlLTU3MzUyNmMyNDEyYiI6WyJyZWFkIl19LCJleHAiOjE3NDY3OTM4NTgsIm5iZiI6MTc0Njc5MzI1OH0.QMnqnuQjMJOu1mmvA1h_DM-IFiIZQarNj_MwvUAwj80&client=2db05da6-8539-422f-bea6-34523b96d9d8&mode=fit","logoId":"f7f6eea5-0ed0-4ae8-abbe-573526c2412b","isLogoAvailable":true,"helpCenterTitle":"Welcome to Contour Support Portal","sharedPortalName":"Contour Support Portal","translations":{"en-US":{"helpCenterTitle":"Welcome to Contour Support Portal","sharedPortalName":"Contour Support Portal","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#002355","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIwNWRhNi04NTM5LTQyMmYtYmVhNi0zNDUyM2I5NmQ5ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDY3OTM4NTgsIm5iZiI6MTc0Njc5MzI1OH0.NIhVz6AWh2GRzj2FAVWHFKYHp8AQ7UAaIkbAG1ivXY4&client=2db05da6-8539-422f-bea6-34523b96d9d8&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"68","key":"hot","projectId":10097,"serviceDeskId":68,"name":"Contour Support","description":"<p>If you are experiencing an issue or have a question, please raise the appropriate request below. Please prioritise the issues based on the guidance set out in the support handbook.</p>\n<p>Our documentation is available at <a href=\"http://docs.contour.network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">http://docs.contour.network</a></p>","portalBaseUrl":"/servicedesk/customer/portal/68","reqTypes":[{"id":"85","name":"Add New User To Support Portal","descriptionHtml":"","callToAction":"Add New User To Support Portal","introHtml":"<p>Enable a new user from your organisation to raise support requests.</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"98","name":"Billing","descriptionHtml":"","callToAction":"Billing","introHtml":"<p>Raise a Billing query</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"84","name":"Cloud Unavailability","descriptionHtml":"","callToAction":"Cloud Unavailability","introHtml":"<p>To be raised when a cloud node is totally unavailable</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[72],"key":""},{"id":"97","name":"Feature Request","descriptionHtml":"","callToAction":"Feature Request","introHtml":"","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"99","name":"General Queries","descriptionHtml":"","callToAction":"General Queries","introHtml":"<p>General Queries</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"87","name":"Onboard Self-Managed Node","descriptionHtml":"","callToAction":"Onboard Self-Managed Node","introHtml":"<p>Request Contour to onboard your self-managed node with CNF X500 Pre-Approval, CNF CSR Approval and Contour Membership approval. (Requires sufficient subscriptions)</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"96","name":"Production Incident","descriptionHtml":"<p>To only be used for Production Issues. Please refer to the <a href=\"https://docs.contour.network/home/support/support/\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Support Handbook</a> for functional guides as well as how to raise issues with the correct priority</p>","callToAction":"Production Incident","introHtml":"<p>For users to raise production Incidents.</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[72],"key":""},{"id":"92","name":"Request for SLA report","descriptionHtml":"","callToAction":"Request for SLA report","introHtml":"<p>Request from Contour a copy of your SLA report for the month</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"95","name":"Request new Version (Self Managed Only)","descriptionHtml":"","callToAction":"Request new Version (Self Managed Only)","introHtml":"<p>Used by self-managed members to request the new version of Contour to install</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[75],"key":""},{"id":"91","name":"Security Incident","descriptionHtml":"","callToAction":"Security Incident","introHtml":"<p>Emergency issue relating to data loss or breach</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[72],"key":""},{"id":"83","name":"Staging Incident","descriptionHtml":"","callToAction":"Staging Incident","introHtml":"<p>Report issues relating to our staging environment</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[73],"key":""},{"id":"94","name":"1st Transaction Coordination Support","descriptionHtml":"<p><a href=\"http://docs.contour.network\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Contour Documentation</a></p>","callToAction":"1st Transaction Coordination Support","introHtml":"<p>To request a readiness check and support for your 1st transaction</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"86","name":"Contour Release","descriptionHtml":"","callToAction":"Contour Release","introHtml":"","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"93","name":"General / Billing","descriptionHtml":"","callToAction":"General / Billing","introHtml":"<p>Raise a generic / billing query</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"88","name":"Node Change","descriptionHtml":"","callToAction":"Node Change","introHtml":"<p>When a node needs creating of modifying</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"89","name":"Production","descriptionHtml":"","callToAction":"Production","introHtml":"","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""},{"id":"90","name":"Production Incident (Self-Managed)","descriptionHtml":"<p>When raising such issues, please provide your log files</p>","callToAction":"Production Incident (Self-Managed)","introHtml":"<p>To be used to raise issues relating to self-managed nodes</p>","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","groups":[],"key":""}],"reqGroups":[{"id":72,"name":"Production"},{"id":75,"name":"Service Requests"},{"id":73,"name":"Staging"}],"orderMapping":{"72":[96,84,91],"73":[83],"75":[98,99,92,97,95,87,85]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":68,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"HOT","userLanguageHeader":"Improved Support","userLanguageMessageWiki":"<p>Did you know that you can now raise tickets directly within Contour. Click the question mark on the bottom right and enter your details</p>","defaultLanguageHeader":"Improved Support","defaultLanguageMessage":"Did you know that you can now raise tickets directly within Contour. Click the question mark on the bottom right and enter your details","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":false,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIwNWRhNi04NTM5LTQyMmYtYmVhNi0zNDUyM2I5NmQ5ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3OTQ0NTgsIm5iZiI6MTc0Njc5MzI1OH0.u6faO77IcLSGaGDbWnFrvpn6-DdWESwuyLQIey8KGJ0","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"2db05da6-8539-422f-bea6-34523b96d9d8","tokenDurationInMins":20}},"reqCreate":{"id":92,"projectId":10097,"form":{"name":"Request for SLA report","descriptionHtml":"","callToAction":"Request for SLA report","intro":"<p>Request from Contour a copy of your SLA report for the month</p>","instructions":"","icon":10458,"iconUrl":"https://support.service.contour.network/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10458","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/68/create/92","requestValidateBaseUrl":"/servicedesk/customer/portal/68/validate/92","calendarParams":{"firstDay":0,"date":"2025-05-09T17:50:58+0530","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":true,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIyZGIwNWRhNi04NTM5LTQyMmYtYmVhNi0zNDUyM2I5NmQ5ZDgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDA5NyI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDY3OTQ0NTgsIm5iZiI6MTc0Njc5MzI1OH0.u6faO77IcLSGaGDbWnFrvpn6-DdWESwuyLQIey8KGJ0","targetCollection":"upload-project-10097","endpointUrl":"https://api.media.atlassian.com","clientId":"2db05da6-8539-422f-bea6-34523b96d9d8","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}